How to get a refund
Refunds go back to the card you paid with, for the full amount. No store credit, no fees.
Never installed it? Refund it yourself
Trip canceled, bought the wrong plan, or your phone turned out to be carrier-locked? If the eSIM was never added to a phone, you can refund it in a minute, within 30 days of purchase.
- 1
Open your order page
Use the link in your receipt email. Lost it? Find my eSIM sends a new one. - 2
Tap Refund
We cancel the eSIM with our network partner and refund the full amount to your original card or wallet. - 3
Watch for it on your statement
Banks usually show the refund within 5 to 10 business days. - 4
Prefer email?
Write to hello@roamclean.net from the address you used at checkout and we'll do it for you.
Other situations
Installed, but it won't connect
Your eSIM never arrived
A top-up didn't add data
What can't be refunded
Before you dispute a charge
Please email us first. If you qualify, a refund reaches you faster than a card dispute, and it's the same money. The full rules are in our refund policy.
Related help
Find my eSIM
Get a secure link to your order to install again, check data left, top up or refund.
No internet?
Check the data line, roaming, airplane mode, APN and network selection, in that order.
Top up your data
Running low? Add data from your order page. Your eSIM stays installed.
Talk to a person
Email hello@roamclean.net. A person replies, usually within one business day.
Last updated October 1, 2026