Help
How can we help?
The questions travelers ask most, answered before you have to ask.
Do I get a phone number?
No. Plans are data only. WhatsApp, iMessage and FaceTime work over data.
Data only
Keep your home number for texts
Keep your home line on for texts and bank codes, with data on RoamClean.
iPhone and Android
Why does my phone say Telcel?
Your phone shows the local network, not RoamClean. How to label the line.
Network names
Find my eSIM
Get a secure link to your order to install again, check data left, top up or refund.
No password
Refunds
Never installed? Full refund to your card, anytime within 180 days of purchase.
100% money back
Talk to a person
Email hello@roamclean.net. A person replies, usually within one business day.
Human support