RoamClean
Help / Support
Help · Troubleshooting

No internet?

Work down this list in order, starting with step 1. Each step takes a minute or less.

Couldn't install the eSIM at all, or saw “eSIM Not Supported”? Your phone is probably carrier-locked.

1. Set Cellular Data to RoamClean

Start here. Only one line carries data at a time. If your phone still has data on your home line, it keeps trying that line, which often has no data abroad, and never uses RoamClean.

  1. a

    Make RoamClean the data line

    iPhone: Settings > Cellular > Cellular Data > RoamClean. Pixel: Network & internet > SIMs > Mobile data > RoamClean. Samsung: SIM manager > Primary SIM > Mobile data. Don't see RoamClean? Turn the line on first (iPhone: tap it > Turn On This Line; Pixel: Use SIM).
  2. b

    Turn on Data Roaming for RoamClean

    Your eSIM connects as a roaming line, so our network partner requires it. iPhone: Settings > Cellular > tap RoamClean > Cellular Data Options > Data Roaming on. Pixel: SIMs > RoamClean > Roaming on. Samsung: Connections > Mobile networks > Data roaming on.
  3. c

    Turn off data switching

    iPhone: Settings > Cellular > Cellular Data > turn off Allow Cellular Data Switching. Pixel: SIMs > turn off Automatic data switching. This stops the phone moving data back to your home line.

2. Restart the connection

  1. a

    Airplane mode on, then off

    Leave it on for at least 15 seconds, then turn it off and let the phone pick a network.
  2. b

    Restart the phone

    Pixel tip from Google: power off, wait 30 seconds, then turn the phone back on.
  3. c

    Date and time automatic

    iPhone: Settings > General > Date & Time > Set Automatically on.
  4. d

    Turn off any VPN

    A VPN can block the first connection. Try again without it.

Just landed? The very first connection can take several minutes, occasionally up to an hour.

3. The APN

The APN tells your phone how to reach the internet. RoamClean eSIMs set it automatically on almost every phone, so only change it if we send you a value.

iPhone

Settings > Cellular > Cellular Data Network, shown only if the network allows edits. Apple warns that a wrong APN can cut your data, and Reset Settings on that screen puts it back.

Android

Pixel: Network & internet > SIMs > RoamClean > Access Point Names. Samsung: Connections > Mobile networks > Access Point Names. Android phones are the likeliest to need a manual APN.

Email hello@roamclean.net with your order number and we'll send the APN for your eSIM.

4. Choose a network by hand

Signal but no data, or a weak network? Pick a different partner network yourself. In Mexico, your plan runs on Telcel and AT&T, so if one is weak where you are, try the other.

  1. a

    iPhone

    Settings > Cellular (Mobile Service in some regions) > tap RoamClean if you have two lines > Network Selection. Turn Automatic off and tap a network when the list loads.
  2. b

    Pixel

    Network & internet > SIMs > RoamClean > Network, then pick a network from the list.
  3. c

    Samsung

    Connections > Mobile networks > Network operators. Turn Select automatically off and pick a network.
  4. d

    Moving on? Back to automatic

    A phone set by hand won't switch networks by itself and loses service where that network doesn't reach. Turn automatic selection back on before a long drive.

5. Last resort: turn off your other line

If step 1 didn't do it, switch your home line off so the phone can only use RoamClean. iPhone: Settings > Cellular > tap your home line > turn off Turn On This Line. Pixel: SIMs > your home SIM > turn off Use SIM. Samsung: SIM manager, switch your home SIM off. Texts to your home number won't arrive while it's off, so turn it back on once you're connected.

“eSIM Not Supported”? Your iPhone is locked to a carrier

If installing stops at this message, your iPhone is carrier-locked: it only accepts its own carrier's SIMs. Nothing is wrong with the eSIM.

eSIM Not Supported
This eSIM is not compatible with this iPhone. Contact your carrier for more information.
The alert a carrier-locked iPhone shows when you add a travel eSIM

Check in 10 seconds

Settings > General > About > Carrier Lock should say “No SIM restrictions”. “SIM locked” or anything else means locked. More on the check

Get it unlocked by your carrier

Only your carrier can unlock it, and it can take a few days, so ask well before you fly. Each carrier's official rules for phones on its postpaid plans:

AT&T

Phones bought more than 60 days ago and paid in full, on an account that isn't past due. Eligible iPhone, Samsung and Pixel phones should unlock by themselves; if yours hasn't, send an unlock request. Prepaid: after 12 months of paid service.

Verizon

Unlocked automatically once the phone is paid in full (35 days later if you paid with a Verizon gift card). Prepaid: unlocked automatically after 365 days of paid, active service.

T-Mobile

After 40 days active on the line, with the phone paid in full and the account in good standing. Prepaid: after 365 days, or sooner with more than $100 of refills. T-Mobile unlocks eligible phones within two business days.

Your eSIM isn't used up. If your order page still says “Ready to install”, install it once your phone is unlocked, before the install-by date, or refund it there within 30 days of purchase. Find my order

Still nothing? Don't delete the eSIM

Each code installs once, so deleting the eSIM rarely helps and can leave you without one. Reply to your order email or write to hello@roamclean.net with where you are and what your screen shows at the top. A person answers. If we can't get you connected, you get your money back. How refunds work.

Sources

Related help

When you land

Turn the line on, set it for data, turn roaming on for it, and keep your home line for texts.

Four steps

Why does my phone show a different network name?

Your phone shows the local network, not RoamClean. The names for every destination.

Network names

Get a refund

Never installed? Full refund within 30 days of purchase.

100% money back

Talk to a person

Email hello@roamclean.net. A person replies, usually within one business day.

Human support

Last verified October 1, 2026

Quick Compatibility Check

Two checks before you buy:

1Your phone supports eSIM

Apple iPhone: iPhone XS, XR and later, including SE (3rd gen). SE (2nd gen): Apple's pages disagree, so check for an EID. Most iPhones from China mainland don't support eSIM.
Samsung Galaxy: S20 series and newer, Z Fold and Z Flip models, and some A models depending on region. Google Pixel: Pixel 4 and newer, and some Pixel 3 and 3a models.
Any phone: if Settings shows an “EID” (iPhone: General > About; Pixel: About phone > SIM status), your phone supports eSIM.

2Your phone is unlocked

iPhone, 10 seconds: Settings > General > About > Carrier Lock should say “No SIM restrictions”. A locked iPhone stops at “eSIM Not Supported”.
Android: Samsung shows it under Connections > More connection settings. Pixel or another phone from a carrier: check with your carrier.
Full model list and exceptionsUnlock checks and how to get unlocked